Shipping Policy
Orders ship from Hawaii and normally dispatch within 1–3 business days, Monday–Friday, excluding holidays. During busy periods, processing may take longer.

Processing time is separate from carrier transit time. Delivery timing varies by destination and shipping service.

For help with shipping options or a time-sensitive order, email shop@decoclay.com before placing your order.

International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Express Shipping: Please note that Express shipping is not available for online orders. If you need expedited shipping, please call 808-735-7800 to place your order by phone.

Returns, Refunds and Exchanges Policy
How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email info@decoclay.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
DECO USA, Inc.
54-396 Union Mill Rd, #64, Kapaau, HI 96755

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions
Some items can not be returned if they are opened. These include clays and glues.
Merchandise that has been used, or altered will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 25% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling paid on the order.

Exchanges
If your item is in like-new condition, you may exchange an item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Your rights under the California Consumer Privacy Act

https://deco-shop.myshopify.com/pages/ccpa-opt-out